Privacy Policy

1. Data Controller

2. General Information

The protection of your personal data is important to us. Personal data is processed confidentially and in accordance with the applicable data protection regulations.

SCRATCHES is located in Amman, Jordan. Therefore, the processing of contact and project inquiries may take place outside the European Union and the European Economic Area.

3. Website Visits and Server Log Files

When you visit this website, the technical hosting provider may automatically collect the following information:

• IP address
• Date and time of access
• Page accessed
• Browser type and version
• Operating system used
• Referrer URL

This data is required exclusively to provide the website technically and to ensure its stability and security.

4. Contact Inquiries

When visitors contact SCRATCHES by email, phone or via the contact form, the submitted information is processed to handle the inquiry, for communication and, where applicable, to prepare or carry out a commissioned project.

In particular, the following data may be processed:

• Name
• Company
• Email address
• Phone number
• Content of the message
• Voluntarily submitted project information and documents

The data is not passed on to uninvolved third parties without a legal basis.

5. Contact Form

The contact form only requests the data required for an inquiry.

Below the form there is a mandatory checkbox with the following text: “I have read and acknowledged the Privacy Policy.” The words “Privacy Policy” are clickable and lead directly to the privacy page. The form can only be submitted after the checkbox has been activated.

6. Project Documents

Submitted project documents, such as PDF, DWG, IFC or Revit files, plans, technical documentation and structural documents, are treated confidentially and used exclusively to process the respective inquiry or the commissioned project.

Data is only passed on to service providers involved in the project if this is necessary for processing the order and is legally permissible.

7. Website Hosting

This website is hosted and technically provided via the Lovable service. When the website is accessed, the data listed in section 3 is processed on the hosting provider's servers.

Further information can be found in Lovable's privacy policy: https://lovable.dev/privacy

8. Cookies and External Services

This website does not use analytics or marketing cookies. Technically necessary functions may be used without prior consent.

To store your decision in the cookie notice, a technically necessary entry is saved in your browser's local storage. No personal data is transferred to third parties in this process.

This website embeds fonts (Google Fonts) provided by Google Ireland Limited. When pages are accessed, the font files are loaded from Google servers; your IP address is transmitted to Google in the process. Further information can be found in Google's privacy policy: https://policies.google.com/privacy

9. Google Maps

Google Maps is embedded to display the office location. When the map loads, data including the IP address and technical browser information may be transmitted to Google.

The Get Directions link opens Google Maps in a new browser tab. Further information is available in Google's privacy policy: https://policies.google.com/privacy

10. Retention Period

Personal data is only stored for as long as is necessary to process the inquiry, carry out a project or fulfil statutory retention obligations.

11. Rights of Data Subjects

Data subjects may – where the legal requirements are met – request access, rectification, erasure, restriction of processing or portability of their personal data. They may also object to processing or withdraw a previously given consent with effect for the future.

Data protection inquiries can be sent to the following address:

info@scratches-cad.de

12. Right to Lodge a Complaint

Data subjects may lodge a complaint with a competent data protection supervisory authority if they believe that their personal data is being processed unlawfully.

13. Updates to this Privacy Policy

This privacy policy may be updated if the website, the services used or the legal requirements change.

Last updated: September 2026